WHO SHOULD ATTEND

• Managers and leaders in organizations who wish to accelerate their leadership competency to higher levels by enhancing their interpersonal skills.
• Those who wish to strengthen their communication and collaboration skills so that they can work confidently and effectively with others.

TRAINING METHODOLOGY

• Discussions - We provide learners with the context of change through interactions, both amongst the learners and between the trainer and the learners. Rather than the traditional lecture method, the interaction and communication between the groups have proven to be a much more effective and powerful method of learning.
• Demonstrations - Students conduct case studies, and learn from hands - on activities and through multi - media.
• Consultative training - Students are provided with the necessary knowledge and tools to successfully apply the skills to their own business contexts.

COURSE PURPOSES

• Strengthen the ability to communicate in working and business to enhance communication skill and art of each individual; strengthen working capability of each individual;
• Realize the importance of communication in working and business; implement creatively communication skills, art, methods and techniques to achieve good results.

COURSE CONTENT

Part I: Roles of communication in working and business

• Importance of communication
• Information handling process in communication
• Barriers in communication and techniques to break these barriers
• Modern communication culture, Eastern and Western communication cultures

Part II: Listening and questioning skills in communication

• Art of listening
• Active listening technique
• Effective listening methods
• Bad habits in listening and solutions
• Understanding methods: trust insights and hidden meanings
• Art and methods of questioning
• Art and methods of effective answering
• Practice

Part III : Communication types in working and business

• Document communication
• Email, fax communication
• Phone communication
• Direct communication
• Modern communication culture
• Practice

Part IV: Professional attitude, professional skills and professional appearance

• ASK model (Attitude - Skills - Knowledge)
• Professional appearance in communication (Require trainees to wear formal clothes in class)
• Practice

Part V: Course summary