I. COURSE OVERVIEW

Managers succeed or fail based on their people management skills. Getting staff to perform well requires a specific set of skills.  This course deals with people management issues, using a fresh, modern and practical approach.  You will be provided with practical advice on developing your own unique management style and skills to develop a results-driven team by improving and adapting your own skills so that you can achieve results through your own team members.

II. BENEFITS FOR ATTENDEES

On completion of this course you will:

• Understand the importance of both managing and leading your team

• Start developing your own management style and adapt it for different situations

• Have a clear strategic plan for your department/section/team

• Know how to create a motivating environment for your team

• Achieve higher levels of performance in your team

III. WHO SHOULD ATTEND?

This course is particularly suited for leaders, managers, and individuals involved in managing people or a department.

VI. COURSE CONTENT

1. Defining people management:

• Getting others to do what you want

• What makes people difficult?

2. Putting your role in an organizational context

• Reviewing your role and responsibilities

• Recognizing key leadership styles

• Ethics and people management

3. Understanding your team

• Leading a team to perform

• Assessing the strengths, weaknesses, attitudes and personal values of each individual in the team

• Reading their “unspoken” needs and wants

4. Conducting employee performance appraisal

• Competency appraisal

• Performance appraisal

• Attitude appraisal

5. Motivating your team

• Setting goals for individual development and organizational growth

• Encouraging positive input from the individual

• Practical ideas on how to motivate your team

6. Team development and delegation

• Review of essential delegation skills

• Coaching and mentoring

7. Effective Communication

• Effective communication and listening skills

• Influencing and persuading across your organizational network

8. Problem Solving and Managing Difficult People

• Conflict situations—How to resolve them

• Strategies for dealing with difficult people