What is the ultimate product of a company?
According to Peter Drucker, father of modern business management, the answer is to create customers.
In other words, an enterprise cannot survive without customers. Therefore, in any company, the most important leader who is directly responsible for creating customers is the Chief Customer Officer (CCO).
Usually known as "Sales & Marketing Directors or Managers" nowadays, heads of sales departments are also entitled "Chief Customer Officer (CCO)".
The key responsibility of a CCO is to manage an effective customer and sales management system in accordance with the company’s business strategy and the directions set by the CEO. Customer and sales-related activities often include different functions such as marketing, trade marketing, sales and distribution and after-sales services.
Realizing there have been changes in the area of sales and marketing, as well as the business environment of Vietnam, PACE has researched, designed, and compiled a new training program for the CCO.
The CCO has grown into a very important position in a wide variety of businesses. In many companies, the CCO is the next most important position after the CEO. It is also a profession with considerable training and specific professional requirements. Together with a training program for Sales Supervisors, this CCO program aims to contribute to developing a competent, professional force in the business community of Vietnam where one can become a successful business growth leader.
The program’s trainers are experts with strong expertise and experience in sales and marketing, as well as deep insight into the global and local business environments. The influence of our instructors reaches even beyond their PACE classes by advancing the marketing and sales management practices used in the Vietnamese business community.
The complete CCO program is designed to accommodate busy executive schedules with day and evening classes. 04-month and 2.5-month programs are offered for participants' convenience.
For more information about the CCO program, please contact the PACE Enrolment Department at (84-28) 3837.0208
|KPI||02/03/2020||Monday - Wednesday - Friday|
|STRATEGY MAPS||06/03/2020||Saturday - Sunday|
|TIME MANAGEMENT SKILLS||22/03/2020||Sunday|
|EFFECTIVE COMMUNICATION SKILLS||16/12/2019||Monday - Wednesday - Friday|
|PRESENTATION & MEETING SKILLS||16/03/2020||Monday - Wednesday - Friday|
|EFFECTIVE ASSIGNMENT & DELEGATION SKILLS||03/03/2020||Tuesday - Thursday|
|MMM - MANAGEMENT FOR MIDDLE MANAGERS||17/12/2019||Tuesday - Thursday - Saturday|
|TEAMWORK SPIRIT DEVELOPMENT||22/03/2020||Sunday|
|MMM - MANAGEMENT FOR MIDDLE MANAGERS||17/02/2020||Monday - Wednesday - Friday|
|SUCCESSFUL NEGOTIATION SKILLS||06/01/2020||Monday - Wednesday - Friday|
|INTERVIEWING SKILLS||29/02/2020||Saturday - Sunday|
|CUSTOMER CARE AND CUSTOMER SERVICE||21/12/2019||Saturday - Sunday|
|FINANCIAL STATEMENTS ANALYSIS||14/03/2020||Saturday - Sunday|
|EFFECTIVE TRAINING & COACHING SKILLS||07/01/2020||Tuesday - Thursday|
|PROFESSIONAL SELLING SKILLS||06/01/2020||Monday - Wednesday - Friday|
|TAXATION KNOWLEDGE FOR LEADERS||18/03/2020||Monday - Wednesday - Friday|
|MANAGING PEOPLE||17/12/2019||Tuesday - Thursday - Saturday - Thursday|
|ACCOUNTING FOR LEADERS||20/12/2019||Friday - Saturday - Sunday|
|CPO - CHIEF PRODUCTION OFFICER||17/03/2020||Tuesday - Thursday|
|CCO - CHIEF CUSTOMER OFFICER||18/02/2020||Tuesday - Thursday|
|FINANCE FOR LEADERS||06/03/2020||Friday - Saturday - Sunday|
|CFO - CHIEF FINANCIAL OFFICER||04/03/2020||Monday - Wednesday - Friday|
|CHRO - CHIEF HUMAN RESOURCES OFFICER||17/03/2020||Tuesday - Thursday|
|CEO - CHIEF EXECUTIVE OFFICER||19/02/2020||Monday - Wednesday - Friday|
|CEO - CHIEF EXECUTIVE OFFICER||14/03/2020||Saturday|