ADMISSION & TUITION

Starting date : 01/08/2020
Schedule : Saturday - Sunday
Time : 8h30 - 11h30 & 13h30 - 16h30
Duration : 04 sections/ 12 hours
Tuition : 3,200,000 VND
Discounted Fee : 2,800,000 VND

The discounted fee will be available to registrations and payments received on or before 01 week.

Download Brochure REGISTRATION

Public Workshop

CUSTOMER CARE AND CUSTOMER SERVICE

Time: 05/10/2020

(HCMC)

Download Brochure REGISTRATION
ĐÀO TẠO THEO YÊU CẦU

In addition to the public training programs are offered at Head Office for individuals or groups from different organizations, PACE also offers In-house Workshops which tailored to the specific needs of each organization.

MANAGEMENT CONSULTING

In addition to the training program, PACE also provides management consulting such as Strategy Maps, Corporate Management System, High-Performance Culture,...

 BUSINESS KNOWLEDGE BOOKSHELF

In addition to the training program, PACE also provides management consulting such as Strategy Maps, Corporate Management System, High-Performance Culture,...

TARGET PARTICIPANTS

  • Executives at all management levels;
  • Middle managers (Managers at various levels such as Functional Managers and Deputy Managers of Departments/ Divisions);
  • Any executives who directly interact with customers, and who are interested in being equipped with the knowledge and skills to serve customers successfully. 
  • This training program is not relevant to students or those without working experience.

 

TRAINING OBJECTIVES

After completing this course, attendees will be able to:

  • Gain in-depth knowledge of important principles in customer care and customer service in modern business environment;
  • Understand a clear portrait of today’s customer, their needs, expectations, and key factors influencing their decisions as well as their brand loyalty toward a company’s services and products;
  • Be aware of essential principles, procedures, methods, tools and techniquesfor driving outstanding customer care and customer service;
  • Develop deeper understanding in effective customer care and customer service programs and learn how to enhance management capabilities to ensure the optimal effectiveness of customer care and customer service program;
  • Understand and know how to apply the PACE’s customer development model that follows the flow: Customer Client Partner. The CCP captures the process of care for and developing customers and leveraging those relationships by turning them into loyal customers and ultimately strategic partners ;
  • Understand and know how to apply the TBHC Model on how to build a high-performing sales culture and customer service culture that follows the flow: Thought Behaviors Habits Characters.

PACE’S MEMBER COMPANIES

PACE’S GLOBAL PARTNERS