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WHAT MAKES A MASTER TRAINER?

Jonathan Halls is an author, trainer, and coach. He wrote Confessions of a Corporate Trainer (ATD Press, 2019), Rapid Video Development for Trainers (ATD Press, 2012) and was a contributing author to Speak More (River Grove Books, 2012) and the ATD Handbook: The Definitive Reference for Training & Development 2nd Edition (ATD Press, 2014)
4 TIPS FOR CREATING & USING PROJECT KPIS EFFECTIVELY

To run a project effectively, in addition to building a Balanced Scorecard (BSC), leaders must also understand how to set and manage Key Measures (KPIs) in a project.
THE FIVE STAGES OF BUILDING A DIGITALLY-CENTERED, CUSTOMER-UNIFIED COMPANY

To drive growth in this new economy takes more than transferring existing models and processes to digital touchpoints. It requires digital innovation centered around a connected customer with ever-evolving expectations.
20 COMPANIES USING THE BALANCED SCORECARD

These 20 companies achieved greatness using the Balanced Scorecard—and you can too.
WORRIED ABOUT RETAINING YOUR BEST EMPLOYEES? CULTURE IS KEY TO KEEPING THEM

There’s a lot of talk these days about the “Great Resignation.” People are leaving their jobs in record numbers. Some go on to new jobs and new companies. Some decide to freelance or start new businesses. And some choose to leave the workforce entirely.
2022 RETAIL FORECAST: PRICING, INVENTORY BUBBLE, SHOPPING SEAMLESSLY AND CONSUMER EXPERIENCE
2022 RETAIL FORECAST: PRICING, INVENTORY BUBBLE, SHOPPING SEAMLESSLY AND CONSUMER EXPERIENCE

As we peer into 2022 with a lot of pandemic baggage there is a lot to be left behind. I believe we would be well served to focus on these four key events to anticipate in the year ahead.
HOW TECHNOLOGY IMPACTS EMPLOYEE WELL-BEING
HOW TECHNOLOGY IMPACTS EMPLOYEE WELL-BEING

For much of the debate around AI and automation over the past few years, the discussion has revolved around how computers will be replacing humans in the workplace. It's not a narrative I necessarily subscribe to and believe it's far more likely that technology will complement the work humans do.
FOR SOME BRANDS, IT’S TIME FOR A MULTICULTURAL COMEBACK
FOR SOME BRANDS, IT’S TIME FOR A MULTICULTURAL COMEBACK

Over the past few weeks, I've spoken to several executives from multicultural-driven companies. Almost unanimously, they share the excitement with the strong demand for their business in 2021 and optimism about the 2022 forecast.
THE MOST EFFECTIVE CFOS APPLY INTELLECTUAL HONESTY—TO THEMSELVES
THE MOST EFFECTIVE CFOS APPLY INTELLECTUAL HONESTY—TO THEMSELVES

In business, intellectual honesty refers to using factual evidence to make decisions — always seeking truth when solving problems and putting aside personal ambitions. And its importance increases with your level of influence within the company.
HOW TO CULTIVATE AN OWNERSHIP MINDSET IN YOUR TEAM
HOW TO CULTIVATE AN OWNERSHIP MINDSET IN YOUR TEAM

One of the biggest problems that most organizations face is the lack of accountability. No one ever wants to be at fault or take responsibility for their mistakes.
5 REASONS WHY LEADERS FAIL
5 REASONS WHY LEADERS FAIL

Leading is hard. In today's volatile world, the pressure to perform and execute has never been greater. Imposter syndrome can set in, causing leaders to question whether they have what it takes to lead.
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