THE FIVE STAGES OF BUILDING A DIGITALLY-CENTERED, CUSTOMER-UNIFIED COMPANY
To drive growth in this new economy takes more than transferring existing models and processes to digital touchpoints. It requires digital innovation centered around a connected customer with ever-evolving expectations.
20 COMPANIES USING THE BALANCED SCORECARD
These 20 companies achieved greatness using the Balanced Scorecard—and you can too.
WORRIED ABOUT RETAINING YOUR BEST EMPLOYEES? CULTURE IS KEY TO KEEPING THEM
There’s a lot of talk these days about the “Great Resignation.” People are leaving their jobs in record numbers. Some go on to new jobs and new companies. Some decide to freelance or start new businesses. And some choose to leave the workforce entirely.
2022 RETAIL FORECAST: PRICING, INVENTORY BUBBLE, SHOPPING SEAMLESSLY AND CONSUMER EXPERIENCE
As we peer into 2022 with a lot of pandemic baggage there is a lot to be left behind. I believe we would be well served to focus on these four key events to anticipate in the year ahead.
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