TQM (Total Quality Management)

Starting Date: 09/08/2025 - Location: HCMC

Schedule

Saturday-Sunday

Time

08:30 - 11:30 & 13:00 - 16:00

Discounted Fee

3.000.000 VND

Tuition

3.500.000 VND

Special rates are offered when payment is received at least seven (7) days before the course starting date.

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In every country, in every era, one universal priority unites all successful businesses: the commitment to meet—and ideally, exceed—customer expectations.

When an organization serves its customers with genuine care, dedication, and consistency, it earns not only their trust, but also their loyalty. From there, growth and increased revenue are natural outcomes. At the heart of this trust lies quality—of products, services, and customer experiences. It is this quality that defines a company’s reputation.

This is why quality management is not just a function—it is a strategic pillar essential to the sustainable success and growth of any business.

Understanding the concerns of managers, PACE School of Production Management (a member of PACE Institute of Management) has designed a program called "Total Quality Management" to help businesses solve the problem of quality management effectively and enhancing corporate image in this fiercely competitive environment.

PROGRAM OBJECTIVES

Upon completing this program, participants will be equipped to:

- Grasp the core principles and methods of quality management in the business environment

- Recognize and apply various quality management systems tailored to different production models

- Design and operate a comprehensive quality management system within the organization

TARGET PARTICIPANTS

- Chief Production Officers, Production Line managers or Supervisors, Quality or Quality Control managers, production or quality technicians.

- Factory line managers, individuals seeking to enhance their expertise in quality management. 

DURATION & TUITION

Duration: The total duration of the program is 04 sessions (equivalent to 12 hours) within 02 days.

Tuition: For the official fee and preferential policy for early fee transfer or group registration.

Part I: Principles of total quality management & perspectives of modern businesses

- Evolution of Total Quality Management:

+ Key concepts from Product Quality Inspection to Quality Control (QC), Quality Assurance (QA), and Total Quality Management (TQM)

+ How a company’s management philosophy shapes its approach to quality

- The relationship between product/service quality and customer trust

- The cost of quality: How response time impacts quality incident outcomes

Part II: Total quality management systems for different production models

- Introduction to the product Quality Control (QC) system: Structure and tools

- Overview of internationally recognized quality systems: ISO 9001/ ISO 15000/ ISO 22000/ HACCP

Part III: Designing and operating a Total Quality Management (TQM) system

- The organization’s TQM Policy

- The PDCA (Plan-Do-Check-Act) Cycle by Deming

- Categorizing quality incidents for effective response

- The 7-Step improvement process & the TQM deployment cycle

- Quality Manual

- The role and responsibilities of a Quality Director

- Key performance indicators for evaluating the effectiveness of the TQM

In addition to the public training programs, PACE also offers in-house workshops which are tailored to the specific needs of each organization. Whether the goal is to prepare for a major change initiative or to build individual or organizational competency in a particular area...

PACE Consulting is one of PACE’s member companies. The consulting services include:

Consulting solution on Reinventing Corporate
Consulting solution on Corporate Culture
Consulting solution on Management System
Consulting solution on Excellent Factory
Consulting solution on KPI System
Consulting solution on Human Resources
Consulting solution on Capacity Frame
Consulting solution on Training Strategy
Consulting solution on Learning Culture

PACE Books compiles, selects, translates and publishes must-read books on business, management, economics, culture and education...

TQM (Total Quality Management)

Program's message

Program's information

PROGRAM OBJECTIVES

TARGET PARTICIPANTS

DURATION & TUITION

Program's content

Part II: Total quality management systems for different production models

Part III: Designing and operating a Total Quality Management (TQM) system