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Total Quality Management

Program's message

Total Quality Management - TQM is a quality-oriented management tool with the participation of all employees in the organization. TQM has long been known as an effective quality management tool, improving productivity and quality not only for products but also for raising quality awareness for everyone in the organization.

A machine combined by well-trained and knowledgeable people with a good sense of quality management will surely run smoothly and bring the highest efficiency at the most reasonable cost. Understand the advantages of TQM but applying it to the business so that efficiency is another story.

Understanding the concerns of managers, PACE School of Production Management (a member of PACE Institute of Management) has designed a program called "Total Quality Management" to help businesses solve the problem of quality management effectively and enhancing corporate image in this fiercely competitive environment.

Program's information

After successfully completing this program, participants will be able to:

  • Understand quality concepts and quality management;
  • Understand the methods and processes to improve the efficiency of Total quality management in production and business activities.

Program's content

Part I: Overview of Quality management system

  • The concept of quality;
  • Quality management;
  • PQCDSM model;
  • Quality Control Activities.

Part II: Total Quality Management TQM

  • TQM overview;
  • Role of TQM in business;
  • Culture of Total quality management;
  • Quality cost;
  • Hidden costs and fixing method;
  • PDCA Circle;
  • Quality management models;
  • Malcolm Baldrige (USA) model;
  • EFQM (EU) model;
  • Processes to build TQM.

Part III: Improvement System

  • 5S method:

    - Overview of 5S;

    - Meaning and implementation of 5S. 

  • Kaizen method:

    - Overview of Kaizen;

    - The mindset of Kaizen in production and office.

Part IV: Lean-Six Sigma

  • Lean-Six Sigma Overview:

    - What is Lean-Six Sigma?

    - Benefits of Lean-Six Sigma. 

  • Tools in Lean-Six Sigma:

    - DMAIC;

    - Statistical tools.

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