Customer Care With Heart

The program helps you not only know how to take care of the customers in a professional way but also turn “the customer” into “the partner”; turn “the partner” into “the client”.

The enterprises succeed in their business (service, production, or trade): (1) Not only take care of the customers during sales but also after sales procedure; (2) Keep a “standard” and a “class” in doing their customer care thanks to “owning” a professional and well-trained business executive staffs for sales and customer care.

With such those views, PACE’s “Customer Care” training program is created in order to help the company’s staffs become more expert in executing the customer care and more successful in performing sales.

This program has been studied, designed and composed, together with consecutively upgraded and improved to be more appropriate with the changes and challenges of current business environment.

This training program is not only helping the participants know how to take care of the customers in the present business environment but also know how to develop the customers and attract more customers based on current customer database; know how to turn “the customer” into “the partner” (loyal  customer) and then, turn “the partner” into “the client” (the customers desire PACE to go through the development with them); know how to build “sales culture” for themselves; know how to strengthen a professional “sales and customer care culture” for all staffs.

TARGET PARTICIPANTS

• Executives at all management levels;
• Middle managers (Managers at various levels such as Functional Managers and Deputy Managers of Departments/ Divisions);
• Any executives who directly interact with customers, and who are interested in being equipped with the knowledge and skills to serve customers successfully. 
• This training program is not relevant to students or those without working experience.

TRAINING OBJECTIVES

After completing this course, attendees will be able to:

• Gain in-depth knowledge of important principles in customer care and customer service in modern business environment;
• Understand a clear portrait of today’s customer, their needs, expectations, and key factors influencing their decisions as well as their brand loyalty toward a company’s services and products;
• Be aware of essential principles, procedures, methods, tools and techniquesfor driving outstanding customer care and customer service;
• Develop deeper understanding in effective customer care and customer service programs and learn how to enhance management capabilities to ensure the optimal effectiveness of customer care and customer service program;
• Understand and know how to apply the PACE’s customer development model that follows the flow: Customer Client Partner. The CCP captures the process of care for and developing customers and leveraging those relationships by turning them into loyal customers and ultimately strategic partners ;
• Understand and know how to apply the TBHC Model on how to build a high-performing sales culture and customer service culture that follows the flow: Thought Behaviors Habits Characters.