Empathetic & Influential Communication

Three Common Communication Barriers That Undermine Workplace Communication 

Passive Communication – Simply receiving information without responding. When given a task, you may hesitate to ask questions if unsure, which often leads to misunderstandings and errors. 

Lack of Self-Control – Allowing emotions to take over during disagreements or conflicts. 

Poor Online Communication Skills – Struggling to communicate effectively on digital platforms and overlooking key aspects of professional online behavior (e.g., forgetting to mute during private conversations, poor camera angle, careless attire…). 

The “Empathetic & Influential Communication” Program is designed to help you overcome these barriers: 

From “Passive Communication” to “Proactive Connection” – Gain mastery of core communication principles and skills to prevent misunderstandings when receiving requests. 

From “Lack of Self-Control” to “Composed in Conflict” – Apply proven communication models to resolve conflicts and navigate sensitive feedback situations. 

From “Poor Online Communication Skills” to “Professional in the Digital Space” – Build consistent and professional communication skills across written messages, email, phone, in-person and online meetings, and digital platforms (Slack, Zoom, etc.). 

Empathetic & influential communication - The foundation for connection and team strength. 

The "Empathetic & Influential Communication" program offered by PACE help you learn more about fundamentals of communicating to succeed in a business environment.  At the end of the program, participants will gain an in-depth understanding of what good communication skills are and what they can do to improve their abilities.