Are you facing these three common “barriers” in workplace communication?

• Passive communication: Only receiving information without responding. When given a request, even without full understanding, hesitation to ask for clarification often leads to misinterpretation and mistakes.
• Lack of self-control: Losing emotional balance during disagreements or conflicts. Speaking without being heard, being misunderstood, and ultimately losing credibility.
• Poor online communication skills: Struggling to interact on digital platforms, lacking experience in presenting professionally online, sometimes resulting in unprofessional behaviors (forgetting to mute the mic during private conversations, ignoring camera angles, careless attire, etc.).

👉 Don’t hesitate. Upgrade your workplace communication skills now to avoid unnecessary risks and seize career advancement opportunities!"

---

Comprehensive Program Solutions

Recognizing the importance of communication skills in both work and life, and with the aim of helping businesses enhance performance through this critical capability, PACE Institute of Management has researched, designed, and developed the training program “Empathetic & Influential Communication”
Upon completing the program, participants will be able to:

• Strengthen listening, questioning, effective feedback, and complex communication handling skills.
• Master international communication models to improve message delivery, manage conflicts, and build workplace understanding.
• Develop the ability to communicate across generations for better connection and collaboration.
• Optimize multi-channel communication and maintain a professional image in digital environments.

Who is this program for?

Corporate leaders and managers across all levels of the organization.

Functional Directors, Heads and Deputy Heads of Departments, Divisions, and Units

Professionals in corporate environments who wish to develop and strengthen this essential skill

BROCHURE

What Learners Gain from the Program

Shift from “Passive Communication” to “Proactive Connection"

Shift from “Lack of Self-Control” to “Composed in Conflict”

Shift from “Poor Online Communication Skills” to “Professional in the Digital Space”

Program Content

Section	Content
Part I Communication in Today’s Workplace	Importance and characteristics of communication in modern enterprises Impact of digital transformation, cultural diversity on communication skills. Information processing in communication Barriers, influencing factors in communication and effective processing skills.
Part II Multi-Channel Communication	Understanding characteristics and perspectives of different generations Building, connecting, and inspiring multi-generations Communication culture through text, email, phone, in-person and digital platforms (Slack, Zoom...) Professional factors: demeanor, body language, and appearance in online communication.
Part III The Art of Listening and Interaction	The art of active listening and positive feedback Methods for asking and answering questions effectively Key considerations for effective communication
Part IV Empathetic Communication & Global Models	Empathetic communication in today’s workplace How to show empathy without compromising standards Introduction to effective communication models: DITTO, Nonviolent Communication, 7Cs of Communication. Approaches for giving feedback, offering constructive input, and managing conflict.

BROCHURE REGISTER