Program's message

This program aims to help participants gain an in-depth understanding of
KPI and the role of KPI for business management in general and human resource 
management in particular. At the same time, know how to build effective KPIs
for your individuals, department and organization.

Any organization, department, or individual always have their working objectives. And among those objectives, there are key objectives. However, if these objectives are not measurable or difficult to measure, it means that these objectives are ambiguous, and therefore, no matter how hard you try, you don’t know whether you achieve objectives or not.

As Peter Drucker (Father of Modern Management) once affirmed, "You can’t manage what you can’t measure; if you can’t measure it, you can’t improve it."

Many studies around the world, including the research of David Parmenter (author of the most popular book about KPI "KPI - Key Performance Indicators"), The Balanced Scorecard Institute and Franklin Covey have pointed out that: "70% of the failures of businesses are due to poor execution and ineffective performance measurement systems. It’s rarely for lack of strategies or vision.”

This figure also shows that performance management is being implemented ineffectively in many organizations around the world, from multi-national corporations, small and medium enterprises, government agencies and non-profit organizations.

So how can we build an optimal KPI system and use this KPI system effectively?

Understanding the importance and urgency of the effectiveness measurement system, PACE Institute of Management collaborated with the Balanced Scorecard Vietnam to design the "Building KPI System" training program.

This program will help enterprises understand the most core principles of Management by Objective (MBO) and Performance Management (PM), and know what are the KPIs need to build and know how to build KPI system for organization, departments, and individuals.

Program's information


  • Top-level Executives and Managers (Chairpersons, Directors, and BoardMembers,…);
  • Human Resources leaders, Heads of the Personnel Department in enterprises;
  • Management researcher and trainer;
  • Those who are interested in building performance measurement systems for individuals, departments, and organizations.


The total duration of the program is 06 sessions (equivalent to 18 hours). You can choose to study in the evening, weekdays or weekends.


After completing the program, participants will be able to understand the mindset, toolset and related methods to know how to build KPI systems for organization, departments and individuals.


In order to improve training efficiency as well as effective in applying knowledge from the program into the work, the program will be deployed with multi-dimensional interaction (between trainer and participants & among participants); combining lectures with learning activities (group discussion, case study,…).

Program's content

Part I. KPI foundation

  • What is KPI? Why do we need KPI? What is KPI for?
  • KPI in performance management;
  • Human resources to set up and operate KPI systems in enterprises.

Part II. Process of building a KPI system in enterprises

  • Describe the expected results;
  • Understand direct measurements &valternative / indirect measurements;
  • Select the right measurements for eachobjective;
  • Forming synthetic measurements (whennecessary);
  • Set targets & threshold limits;
  • Define and document KPI system.

Part III. Practice building a KPI system for enterprises

1. Build a KPI system for organization:

  • Principles & tools for building KPI for organization;
  • Refer to an example of a set of KPIs for an enterprise;
  • Practice building a KPI system fororganization.

2. Building a KPI system for the department:

  • Principles of building KPI for department;
  • Aligning the organization’s objectives to departments;
  • Building a KPI system for the department;
  • Refer to an example of a KPI system for some key departments;
  • Practice building a KPI system for the department.

3. Building a KPI system for individuals:

  • Principles of building KPIs for eachposition;
  • Aligning the department’s objectives to individuals;
  • Building a KPI system for eachposition;
  • Refer to an example of a KPI system for some positions in the department;
  • Practice building a KPI system foreach position in the department.

Part IV. KPI system management in Enterprises

  • Use appropriate automation tools;
  • Collect & monitor results;
  • Analyze & evaluate KPI systems;
  • Improve the performance.
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